Sales and Operations Manager

RealNetworks

Sales and Operations Manager at SAFR overseeing revenue operations and fulfillment for a SaaS company. Key responsibilities include managing order processing, deal setup, and leveraging AI tools for efficiency.

Posted 5/19/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end process from closed deal to order to installation
Manage order processing and ensure accurate, timely fulfillment
Coordinate with internal teams and external installation partners to facilitate scheduling and execution of deployments
Maintain clear visibility into order and installation status for stakeholders
Identify and resolve bottlenecks across pre- and post-sale workflows to improve speed and reliability
Support deal execution by ensuring accurate setup and data integrity in HubSpot (deals, contacts, pipeline stages)
Optimize workflows and automations within HubSpot to improve lead management, deal progression and handoffs
Build and maintain basic reporting for pipeline and deal visibility
Ensure clean and consistent handoff from Sales to Operations
Act as the go-to resource for day-to-day sales ops support
Identify opportunities to automate workflows across sales operations and fulfillment
Leverage AI tools (e.g., ChatGPT, Claude, Cursor, Loveable) to improve productivity and reduce manual work
Build and maintain lightweight automations using HubSpot workflows, Zapier, Make, or similar tools
Continuously improve systems and processes to increase efficiency and scalability

Requirements

What you’ll need

3+ years in operations, sales ops, or a similar role in a SaaS B2B environment
Strong attention to detail and ability to manage multiple workflows simultaneously
Highly organized and process-oriented, but comfortable operating in ambiguity
Thrives in a hands-on role where you are both executing and improving processes daily
Experience with CRM systems (HubSpot strongly preferred)
Strong cross-functional communication skills
Problem-solver who takes ownership and drives things to completion
Curious and proactive about using new tools and technologies to drive efficiency
Comfortable experimenting with no-code/low-code tools (e.g., Claude Code, Zapier, Lovable)
Experience in HaaS/SaaS with hardware components (preferred), or logistics/fulfillment environments (preferred)
Bachelor’s degree (preferred)

Benefits

Comp & perks

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Hard Skills & Tools

order processingdata integrityworkflow optimizationreportingautomationlead managementdeal progressionsales operationsproblem-solvingprocess improvement

Soft Skills

attention to detailorganizational skillscross-functional communicationownershipcuriosityproactivityadaptabilityhands-on executionprocess-orientedability to manage multiple workflows