Mortgage Support Specialist

Real

IT Systems & Helpdesk Specialist handling technology support and systems administration for remote employees at One Real Mortgage. Delivering efficient troubleshooting, onboarding, and process automation in a remote environment.

Posted 7/15/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving hardware, software, and network issues while managing IT systems and workflow automations. Strong communication skills facilitate effective support for internal teams in a remote environment.

Highest-signal resume keywords

IT Helpdesk ExperienceTechnical SupportSystems AdministrationWorkflow Automation DevelopmentCRM Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystem ConfigurationData Integrity ManagementCloud SaaS EnvironmentsOperating Systems

Soft Skills

Empathetic CommunicationDetail-OrientedOrganizational SkillsIndependent Work

Tools & Technologies

SalesforceGo High LevelZapierMake

Industry Keywords

Technical Lifecycle ManagementRemote SupportInternal DatabasesOperational Efficiency

Tech Stack

Tools & technologies

CloudGo

About the role

Key responsibilities & impact

Diagnose, troubleshoot, and resolve basic to complex hardware, software, and network issues for remote employees.
Manage, maintain, and configure internal IT systems and software tools to ensure peak operational efficiency.
Own the onboarding and offboarding technical lifecycle, including creating accounts, managing permissions, and provisioning hardware/software access.
Design, build, and maintain workflow automations to streamline internal team processes and reduce manual overhead.
Provide administrative support for internal databases and platforms, ensuring data integrity and seamless connectivity between tools.
Deliver high-touch, empathetic, and efficient technical support via voice, video, and email, keeping internal team members informed and empowered.

Requirements

What you’ll need

3+ years of hands-on experience in an IT Helpdesk, Technical Support, or Systems Administration role.
Ability to work standard East Coast hours (EST) to align with our primary operational timeframe.
Proven ability to troubleshoot complex system errors across varied operating systems and cloud SaaS environments.
Demonstrated experience building workflow automations (e.g., via Zapier, Make, or native system automation tools).
Strong working knowledge of CRMs. Direct experience with Salesforce and/or Go High Level is a significant plus.
Exceptional written and verbal communication skills; ability to explain complex technical concepts to non-technical users clearly.
Highly organized, detail-oriented, and able to work independently in a fully remote environment.

Benefits

Comp & perks

Competitive salary and benefits package.
A collaborative, forward-thinking, and supportive remote work culture.
Opportunities for professional growth and career advancement within a rapidly expanding company.