Compliance

• Lead, mentor, and develop a team of Compliance Specialists.
• Build scalable processes and workflows for timely and accurate file reviews.
• Foster a culture of accountability, efficiency, and continuous improvement.
• Oversee transaction file audits for regulatory compliance across all U.S. states and Canadian provinces.
• Develop and maintain standardized compliance checklists, procedures, and training tailored to regional requirements.
• Stay current on evolving real estate regulatory requirements and ensure brokerage compliance.
• Partner with Transaction Management, Brokers, Specialists, and Conveyancers to support agent success and resolve complex compliance issues.
• Serve as the escalation point for compliance matters.
• Ensure seamless coordination across all compliance functions.
• Track compliance KPIs and SLAs, identify trends, and implement process improvements.
• Leverage Agent feedback (surveys, NPS, etc) to drive operational improvements.
• Design training programs for Compliance Specialists and contribute to agent-facing compliance education in collaboration with Brokers and Training Managers.

Compliance Manager

Vice President of Compliance

Senior Compliance Manager

Senior Manager, Global Regulatory Affairs – CMC

Manager, Global Regulatory Affairs – CMC

Bilingual Compliance Officer – Centralized Branch