Claims Management Clerk – Debt Collection

REAL Solution Inkasso GmbH & Co. KG

Claims Management Clerk working independently and communicating with debtors in structured processes. Managing specific cases with defined decision-making authority in the company.

Posted 7/25/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSenior💰 €36,000 - €43,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management and debt collection, with strong communication skills for effective liaison with clients and external law firms. Capable of independent case handling and process optimization.

Highest-signal resume keywords

Claims ManagementDebt CollectionLegal Assistant QualificationProcess OptimizationSolution-Oriented Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementDebt CollectionEnforcement ProceedingsCase AssessmentProcess Development

Soft Skills

Clear CommunicationTeam PlayerStrong Sense of ResponsibilityIndependent Working StyleStructured Working Style

Certifications & Qualifications

Legal Assistant Qualification

Industry Keywords

Debt CollectionClaims ManagementLegal CoordinationExternal Law FirmsCase Handling

About the role

Key responsibilities & impact

Independent handling of your own cases – not an assistant role
Telephone and written communication with debtors, clients and partners
Assessment of case circumstances and decision on further action within your authority
Coordination and liaison with external law firms
Participation in the development and optimization of processes

Requirements

What you’ll need

Training as a Legal Assistant (Rechtsanwaltsfachangestellte) or equivalent qualification
Experience in claims management, debt collection or enforcement proceedings
Structured and independent working style
Clear, solution-oriented communication
Team player with a strong sense of responsibility

Benefits

Comp & perks

Autonomy in daily work – you handle your cases independently and make decisions within a defined scope.
Clear procedures and responsibilities – you work in an environment with structured processes and reliable framework conditions.
Stable prospects with development opportunities – after your induction you can develop professional focus areas and potentially specialise.
Flextime (core hours 10:00 – 15:45)
Option for mobile/home working – currently up to 2 days
Central location with excellent transport connections
Attractive remuneration and performance bonuses
Job ticket / parking / JobRad (bike leasing)
Structured onboarding and regular training