REAL Solution Inkasso GmbH & Co. KG

Debt Collection Specialist

REAL Solution Inkasso GmbH & Co. KG

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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About the role

  • As the primary point of contact, you respond to inquiries (written & by phone) from debtors, debtor representatives, enforcement authorities and clients, weighing potential escalation steps and risk considerations
  • You work independently and, within your mandate, exercise your own decision-making authority on a daily basis
  • You also act as the liaison to the external law firms we retain
  • You contribute to process optimization in your area by proposing improvements
  • After completing your onboarding, you can develop a specialization based on your skills. A specialist role can be the next step in your career progression

Requirements

  • You have successfully completed training as a legal assistant or in office management (m/f/d) with an additional qualification in debt collection/receivables management, or you hold a comparable qualification
  • You have experience in debt collection/receivables management
  • You are characterised by direct, service-oriented customer communication
  • You enjoy working in a team and appreciate a dynamic, IT-driven working environment
Benefits
  • Comprehensive, individual onboarding and regular internal training
  • Flexible working hours (core hours: 10:00–15:45)
  • The option to work remotely up to 2 days per week
  • An interesting and varied range of tasks
  • A pleasant and supportive working environment with fast decision-making processes
  • Central location with excellent public transport connections
  • Diverse employee benefits (hvv Jobticket Premium, parking, performance bonus, company events, employee discounts, company bike leasing)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
debt collectionreceivables managementoffice managementlegal assistant training
Soft Skills
customer communicationdecision-makingteamworkservice-orientedprocess optimization
Certifications
legal assistant qualificationdebt collection qualification