Account Manager

Readymode

Account Manager cultivating client relationships at Readymode. Collaborating with teams to drive client satisfaction and identify growth opportunities.

Posted 5/5/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$110,000 - CA$130,000 per yearWebsite

About the role

Key responsibilities & impact

Cultivate and maintain strong relationships with existing clients
Understand client needs and objectives to effectively position our products/services
Act as the main point of contact and liaison between the client and internal teams
Identify opportunities for upselling and cross-selling additional products/services
Develop and implement strategies to ensure client retention and satisfaction
Collaborate with the sales team to explore new business opportunities within existing accounts
Analyze client data and market trends to identify areas for account growth
Develop account plans and strategies to achieve revenue and growth targets
Effectively communicate client needs and feedback to internal teams
Collaborate with cross-functional teams to ensure the timely and successful delivery of our products/services
Address and resolve client concerns, issues, or escalations promptly
Work closely with internal teams to ensure client satisfaction and problem resolution

Requirements

What you’ll need

Bachelor’s degree in a related field; MBA or equivalent experience preferred
5+ years of experience as an Account Manager, Customer Success Manager, or similar role, within the SaaS or technology industry
Demonstrated success in client relationship management and achieving sales targets
Strong analytical skills with the ability to interpret client data and trends to drive strategic decisions
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders
Strategic thinker with the ability to develop and implement effective account plans

Benefits

Comp & perks

The tools you need to get the job done - company computer sent to you & Amazon Business Account for your WFH set up
Group RRSP matching
A full benefits package that starts day 1
Opportunity to participate in our Employee Stock Option Plan
An education and training grant in your second year
Remote and Flexible Work Opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client relationship managementaccount planningdata analysisstrategic decision makingupsellingcross-sellingsales target achievement

Soft Skills

communicationinterpersonal skillsanalytical skillsstrategic thinkingproblem resolutioncollaborationclient satisfaction

Certifications

Bachelor’s degreeMBA