Ready.net

Program Manager

• Manage end-to-end implementations for your assigned customers, driving structured cadences, managing dependencies and risks, and ensuring projects stay on track, within scope, and aligned with program requirements.
• Partner closely with product and engineering to gather requirements, scope work, write clear requirements and acceptance criteria, and shepherd issues through the development lifecycle.
• Represent customer needs to cross-functional teams—including engineering, product, design, and policy—ensuring alignment between program realities and platform direction, and contributing to prioritization tradeoffs.
• Guide state and local partners through program onboarding and execution, translating policy and grant requirements into clear, actionable workflows.
• Use modern PM tooling (Linear, Notion, Slack) and AI-driven workflows to manage project health, document decisions, and create transparency across stakeholders.
• Build trusted relationships with agency staff and decision-makers, enabling Ready to deepen value over time and expand into adjacent program areas.
• Stay current on federal and state policy developments relevant to your customers, distilling insights into practical guidance.
• Contribute to team processes, shared learning, and best practices, offering insight and expertise without managing direct reports.
• Occasionally represent Ready externally at convenings, workshops, and strategic meetings with public-sector partners.

Program Manager, Customer Implementation

Solutions Engineer

• Collaborate with product managers and engineers (PED) to define and prioritize product requirements, ensuring technical feasibility and alignment with user needs.
• Capture, document, and communicate client requirements with the core team while adhering to the agreed upon format to convey priority.
• Proactively identify and manage risks and dependencies across cross-functional teams, advocating for solutions and driving efficient execution.
• Develop, utilize, and perform effective test strategies to ensure quality and performance of implemented features.
• Document technical specifications and maintain clear communication with stakeholders throughout the development process.
• Contribute to the continuous improvement of our development processes and tools, promoting a culture of innovation and agility.
• Stay abreast of emerging technologies and industry trends, proactively suggesting opportunities for product enhancement.
• Technical Support and Troubleshooting.
• Client Training and Education on Ready Software tools.
• Work closely with engineering, product, and operations teams to optimize AI utilization, flag risks/blockers, and drive continuous improvement in workflows.

Ready.net

Program Manager, Customer Implementation

Product Solutions Engineer

Product Solutions Engineer