Develop and execute retention strategies for clients using goal-oriented and value-based strategies
Serve as a trusted partner and consultant to clients, translating their challenges into tailored solutions that demonstrate clear and measurable ROI
Build a rewarding relationship with clients and internal team members
Manage a regional customer portfolio of approximately 75 accounts
Own contract renewals and expansions, including leading pricing and contracting conversations with key client stakeholders
Execute high-volume, programmatic expansion campaigns (such as targeted module upsells) by building custom ROI presentations and navigating multi-stakeholder university committees.
Analyze, respond and react to performance data to help measure client performance and communicate ROI
Identify and manage at-risk accounts, executing churn mitigation and change-management strategies for both steady-state accounts and complex, post-implementation platform migrations.

Requirements

Minimum 3+ years of experience in a proactive, customer-facing/customer success/sales/problem-solving role in Higher Education/ Ed-Tech/ Student Affairs
Ability to critically analyze client issues and independently develop, execute, and refine data-driven strategies and solutions that drive measurable outcomes
Strong written and verbal communication and presentation skills including ability to comfortably present to peers, senior leadership internally and key stakeholders and clients
Curious and self-directed with strong attention to detail and time management skills, thriving in a fast-paced, ever-changing environment with the ability to juggle competing priorities and adapt quickly to new requirements
Proven track record of driving client satisfaction and retention
Ability to build and cultivate strong relationships
Strong analytical and problem-solving skills and the ability to create stories using data
Ability to adopt and execute standardized playbooks and processes to drive efficiency and scalability.
Experience in B2B and B2B2C SaaS
Experience using Campus Groups or similar Student Engagement Tools ( Preferred but not required)

Benefits

Generous paid vacation time
Health Benefits including health, dental, vision, company funded life & disability insurance and identity protection
Participation in matching 401K plan
Home Office Set up support with a company laptop & equipment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data-driven strategieschurn mitigationchange-management strategiesprogrammatic expansion campaignsROI presentationsperformance data analysiscontract renewalspricing conversationsclient satisfactioncustomer retention

Soft Skills

communication skillspresentation skillsrelationship buildinganalytical skillsproblem-solving skillsattention to detailtime managementadaptabilityself-directedcuriosity