Systems Support Engineer

Ready Computing

Systems Support Engineer managing support and maintenance of IT systems for healthcare and enterprise solutions. Requires troubleshooting and problem resolution in cloud platforms and networking protocols.

Posted 4/17/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Diagnose and resolve technical issues related to IT hardware, software, applications, and networks.
Provide timely, effective support to end users by addressing their inquiries and resolving issues.
Identify and implement solutions to prevent recurring issues.
Perform routine maintenance tasks to ensure system reliability and security.
Monitor system performance and identify potential bottlenecks or issues.
Implement and actively monitor security measures and platforms to protect systems from vulnerabilities and threats.
Provide technical assistance to users via phone, email, ticketing, and/or chat.
Document and track support requests and changes for efficient resolution.

Requirements

What you’ll need

2+ year associate's degree or greater preferred.
3+ years of relevant work experience preferred.
All relevant IT certifications/licenses are a plus.
Proven ability to manage confidential information with discretion and integrity.
Oral and written fluency in English.

Benefits

Comp & perks

Four health plan options to fit your needs.
401(k) matching to help secure your financial future.
Flexible Paid Time Off (PTO) for work-life balance.
Wellness programs to support your mental and physical well-being.
Financial planning services to help you manage your future.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

diagnosing technical issuesresolving technical issuessystem maintenancemonitoring system performanceimplementing security measurestechnical assistancedocumenting support requeststracking changespreventing recurring issues

Soft Skills

effective supportproblem-solvingdiscretionintegrityoral communicationwritten communication

Certifications

IT certificationsIT licenses