Ready Computing

Support Engineer

• Diagnose and resolve technical issues related to IT hardware, software, applications, and networks.
• Provide timely, effective support to end users by addressing their inquiries and resolving issues.
• Identify and implement solutions to prevent recurring issues.
• Perform routine maintenance tasks to ensure system reliability and security.
• Monitor system performance and identify potential bottlenecks or issues.
• Implement and actively monitor security measures and platforms to protect systems from vulnerabilities and threats.
• Provide technical assistance to users via phone, email, ticketing, and/or chat.
• Document and track support requests and changes for efficient resolution.

Systems Support Engineer

Learning and Development

• LMS Administration & Stewardship
• Learn to develop and maintain the Schoox LMS architecture, including course creation, curriculum learning paths, and automated user assignments.
• Shadow the process of identifying and sourcing relevant external content from providers such as OpenSesame and YouTube to curate a high-impact public library.
• Gain experience providing LMS navigation support and basic technical troubleshooting for internal employees and managers under the guidance of your mentor.
• Content & Media Development
• Gain hands-on experience generating multimedia training assets and graphics using Canva and Articulate to support learner populations.
• Assist in developing and maintaining documentation for core business systems—including NetSuite, Jira, and Ready Connect—to serve as standardized job aids.
• Program Coordination & Logistics
• Support the coordination and communication of training logistics across departments to ensure the seamless execution of virtual sessions.
• Analytics & Operational Support
• Learn to build and provide detailed status updates and performance reporting on compliance and participation rates tailored to executive leadership.

Systems Support Engineer

Training Coordinator – DoW SkillBridge Trainee