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Support Engineer

• Serve as a primary technical point of contact for enterprise customers.
• Deliver timely, accurate, and highly professional support across multiple channels (In-App Messenger, forums, social, feature boards, and escalations).
• Troubleshoot complex API, authentication, CI/CD, and front-end implementation issues.
• Partner cross-functionally with Engineering, Product, and Customer Success to advocate for customer needs.
• Identify patterns in support cases and proactively recommend product or process improvements.
• Draft clear, executive-ready communications during escalations or incident scenarios.
• File detailed bug reports, provide reproducible test cases, and contribute technical fixes when appropriate.
• Contribute to and elevate internal and external documentation.

Enterprise Support Engineer