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AI Engineer

• Design end-to-end AI systems: combining LLMs, embeddings, retrieval pipelines, and structured outputs into reliable product features.
• Build grounding and retrieval layers: indexing docs, OpenAPI specs, and customer data to support accurate, context-aware generation.
• Define evaluation systems: measuring accuracy, latency, cost, and user impact; building feedback loops to continuously improve quality.
• Handle real-world complexity: malformed specs, inconsistent docs, edge-case APIs, and ambiguous user queries.
• Make architectural tradeoffs: latency vs. quality, cost vs. coverage, deterministic vs. generative approaches.
• Own production reliability: observability, fallbacks, rate limiting, and safe degradation when systems fail.
• Work across the stack: from model orchestration and backend systems to the UI surfaces that expose them.

Engineer

• Own and evolve the API Explorer and API Designer.
• Ownership of the OAS pipeline: parsing, validating, transforming, and rendering OpenAPI specs.
• Define the technical vision for API tools as the API landscape evolves.
• Ship meaningful improvements early that customers notice.
• Define a technical roadmap for OAS-powered surfaces.

OAS Engineer

Support Engineer

• Serve as a primary technical point of contact for enterprise customers.
• Deliver timely, accurate, and highly professional support across multiple channels (In-App Messenger, forums, social, feature boards, and escalations).
• Troubleshoot complex API, authentication, CI/CD, and front-end implementation issues.
• Partner cross-functionally with Engineering, Product, and Customer Success to advocate for customer needs.
• Identify patterns in support cases and proactively recommend product or process improvements.
• Draft clear, executive-ready communications during escalations or incident scenarios.
• File detailed bug reports, provide reproducible test cases, and contribute technical fixes when appropriate.
• Contribute to and elevate internal and external documentation.

AI Engineer

OAS Engineer

Enterprise Support Engineer