Customer Success Manager

• Lead onboarding processes for new customers of varying sizes, ensuring smooth implementation and strong early adoption. Create scalable approaches that help teams quickly realize value.
• Act as the trusted advisor for your accounts, engaging with stakeholders at different levels across organizations. Build long-term partnerships by understanding customer goals, challenges, and success criteria.
• Own renewal negotiations directly, collaborating with your manager on strategy but taking responsibility for execution. Actively monitor account health to prevent churn and maintain strong retention rates.
• Identify upsell and cross-sell opportunities within your accounts by highlighting new features, functionality, and integrations that align with customer needs.
• Collaborate cross-functionally with Support, Sales, Marketing, Engineering, and Product to ensure customer needs are met, while sharing insights and influencing future improvements. Play a significant role in shaping our customer journey and roadmap with real-world feedback.
• Bring expertise and external learnings to strengthen the team, raise the performance bar, and encourage knowledge sharing. Help strategically shape the CS function at Fluix, with potential to grow into a leadership role over time.
• Use adoption metrics, usage patterns, and health scores to anticipate risks, surface opportunities, and guide your customer engagement strategy. Present findings internally to help align priorities.
• Keep an open eye for improvements and best practice implementation. Suggest ways for increasing digital fluency and existing processes efficiency.

Senior Customer Success Manager – Fluix Team

Specjalista ds. Analiz, CRM

Customer Success Specialist

Customer Success Manager

Head of Customer Success – Implementation

Senior CRM Manager