MS Dynamics 365 CRM Consultant
EY
Senior Customer Success Manager – Fluix Team
Readdle
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Senior
About the role
- Lead onboarding processes for new customers of varying sizes, ensuring smooth implementation and strong early adoption. Create scalable approaches that help teams quickly realize value.
- Act as the trusted advisor for your accounts, engaging with stakeholders at different levels across organizations. Build long-term partnerships by understanding customer goals, challenges, and success criteria.
- Own renewal negotiations directly, collaborating with your manager on strategy but taking responsibility for execution. Actively monitor account health to prevent churn and maintain strong retention rates.
- Identify upsell and cross-sell opportunities within your accounts by highlighting new features, functionality, and integrations that align with customer needs.
- Collaborate cross-functionally with Support, Sales, Marketing, Engineering, and Product to ensure customer needs are met, while sharing insights and influencing future improvements. Play a significant role in shaping our customer journey and roadmap with real-world feedback.
- Bring expertise and external learnings to strengthen the team, raise the performance bar, and encourage knowledge sharing. Help strategically shape the CS function at Fluix, with potential to grow into a leadership role over time.
- Use adoption metrics, usage patterns, and health scores to anticipate risks, surface opportunities, and guide your customer engagement strategy. Present findings internally to help align priorities.
- Keep an open eye for improvements and best practice implementation. Suggest ways for increasing digital fluency and existing processes efficiency.
Requirements
- 5-7 years of experience in Customer Success, Key Account Management, or a related role within B2B and SaaS environments.
- Proven success in owning renewals and reducing churn.
- Strong communication and relationship-building skills, with the ability to get stakeholders' buy-in at multiple levels.
- Track record in functional and informal leadership will be an advantage.
- Data-driven mindset with strong problem-solving and strategic thinking abilities.
- Technical fluency with CRM and CS platforms (HubSpot, Salesforce, Gainsight); knowledge of integrations and APIs is highly desirable.
- Fluent in English (written and verbal); German is a plus.
- Dedicated, consistent, and motivated to influence not just customer outcomes but also how the CS function evolves at Fluix.
Benefits
- Customer-centric culture.
- Relentless growth.
- Exceptional people, exceptional team.
- Real impact.
- Culture of innovation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessKey Account ManagementRenewalsChurn ReductionData AnalysisProblem SolvingStrategic ThinkingTechnical FluencyIntegrationsAPIs
Soft skills
CommunicationRelationship BuildingStakeholder EngagementLeadershipMotivationInfluencingCollaborationAdaptabilityKnowledge SharingCustomer Engagement
