Reach Financial

Customer Support

• Lead the Customer Service team operations.
• Partner with the management team to align department policies and systems with the company's objectives.
• Develop and refine workflows to identify continuous improvement opportunities
• Identify risk factors and realign accordingly by refining operational processes
• Ensure that workflows and operational processes are in sync with corporate goals and business strategy
• Plan and execute all required improvements on current call cycles, sales funnels, conversion optimization, and operational processes
• Develop productivity and quality standards to maximize workflows, operational processes, and customer experience
• Maintain and improve Contact Center operations by working with key stakeholders
• Oversees customer issues and ensure effective and long-term problem resolution
• Establish best practices for quality responses and excellent response time
• Develop and analyze reports to measure Customer Service KPI’s
• Monitor and track key metrics, conduct call auditing and provide constructive feedback to the teams
• Encourage feedback from team members.

Director of Customer Experience

Analytics Engineer

• Define and execute a clear data and analytics strategy aligned with Reach’s business goals and growth priorities.
• Partner with senior leadership in Risk, Capital Markets, Finance, Operations, Marketing, and Product to embed data into every key decision.
• Establish a unified architecture and measurement framework across business lines.
• Anticipate trends in data and AI, positioning Reach to adopt high-impact innovations ahead of the curve.
• Drive transformation toward a cloud-first, scalable, governed data platform that enables real-time analytics and responsible AI.
• Lead the evolution of Reach’s modern data stack (Fivetran, dbt, Snowflake, Tableau) to maximize reliability, scalability, and cost efficiency.
• Develop a unified analytics layer that powers self-service reporting and executive decision-making.
• Partner with the Data Science team to evolve ML models for credit, fraud, pricing, and collections.
• Establish clear SLAs, data quality standards, and cost controls to ensure the data function operates as a disciplined, high-performing organization.

Director of Data & Analytics Engineering

Platform Engineer

• Design, implement and maintain scalable and secure cloud infrastructure.
• Lead Platform initiatives including deployment processes, pipelines, infrastructure as code, security improvements, container orchestration, etc
• Mentor and lead a team of Platform engineers, fostering a culture of excellence and collaboration
• Collaborate with Product Managers and other Engineering functions to translate business requirements into technical solutions
• Own and enhance software lifecycle management tools and processes using industry best practices.
• Create and maintain CI/CD processes across development, staging, and production environments.
• Review code contributions and suggest improvements to ensure performance, security, and maintainability.
• Champion sustainable delivery models and engineering excellence across the organization.

Lead Platform Engineer

Full-stack Engineer

• Work as part of a team building a modern, full stack B2C loan origination system as an augment to, and extension of, our existing technology platform
• Independently deliver reliable, on-time solutions to well-defined problems
• Review code contributions across the team and proactively suggest ways to improve and optimize
• Contribute to testing efforts, including writing test plans, and participating in QA processes
• Collaborate with Product Managers and Designers to translate business and UI requirements into technical implementation specifications
• Collaborate within cross-functional teams including Product Manager, Product Designers, SDET, SRE and Platform engineers, and contribute to a positive team environment
• Utilize and evolve industry software delivery lifecycle best practices and methodologies for predictable and sustainable delivery models
• Mentor junior engineers through code reviews, pair programming, and knowledge sharing
• Participate in hiring, onboarding and team building efforts

Intermediate Software Engineer

• Work as part of a team building a modern, full stack B2C loan origination system as an augment to, and extension of, our existing technology platform
• Deliver high-quality, on-time features and bug fixes under the guidance of senior team members
• Take ownership of smaller features and gradually increase responsibility over time
• Contribute to testing efforts, including writing unit tests and participating in QA processes
• Participate in code reviews, both giving and receiving constructive feedback
• Collaborate within cross-functional teams including Product Manager, Product Designers, SDET, SRE and Platform engineers
• Work closely with senior engineers and your mentor to develop technical skills
• Follow established development workflows including version control, CI/CD, and deployment processes
• Learn and apply software engineering principles including design patterns, testing strategies, and debugging techniques
• Participate in team meetings, stand-ups, sprint planning sessions, and retrospectives
• Contribute to technical discussions and gradually develop your voice in architectural decisions
• Learn our technology stack, development processes, and business domain
• Communicate progress, blockers, and questions clearly and proactively
• Document your work and contribute to team knowledge sharing

Director of Customer Experience

Director of Data & Analytics Engineering

Lead Platform Engineer

Intermediate Software Engineer

Junior Software Engineer