Junior Implementation Analyst – Customer Success

RD Station

Analista de Implementação Júnior realizando onboarding e setup de clientes na RD Station, empresa de soluções SaaS para negócios. Gerenciando projetos e impulsionando o sucesso inicial dos clientes.

Posted 8/12/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success within B2B SaaS environments, focusing on client onboarding, implementation, and the effective use of RD Station tools. Strong project management and communication skills are essential for managing multiple projects and ensuring client satisfaction.

Highest-signal resume keywords

Customer Success ManagementImplementation Project ManagementRD Station Tools ProficiencyCustomer Success Metrics KnowledgeAgile Methodologies Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ImplementationOnboardingProject ManagementCustomer Success MetricsDigital Marketing Knowledge

Soft Skills

Time ManagementAdaptive CommunicationEmpathyTeaching SkillsProblem-Solving Resilience

Tools & Technologies

RD Station MarketingRD Station CRMRD Conversas

Industry Keywords

B2B SaaSClient SatisfactionUsage IndicatorsNegotiation Skills

About the role

Key responsibilities & impact

Conduct onboarding for new clients and partners through business diagnosis and joint definition of initial objectives
Develop strategies to achieve clients’ goals and secure early success milestones using RD Station tools
Promote client and partner autonomy in using the tools, monitoring usage indicators throughout implementation
Ensure client satisfaction by acting as a liaison between product, sales and support to resolve issues
Assist clients and partners with tool setup, conducting meetings with an adaptive approach
Manage multiple implementation projects simultaneously, coordinating schedules and overcoming objections
Support generation of first value and recurring use of the RD Station platforms

Requirements

What you’ll need

Previous experience in Customer Success at B2B SaaS companies, with involvement in Implementation/Onboarding
Practical knowledge of Customer Success metrics, including implementation-specific indicators
Strong time management skills and experience managing multiple implementation projects
Adaptive and clear communication skills
Empathy in listening, skill in teaching, and resilience in problem-solving
Plus: experience or coursework in Digital Marketing
Plus: experience with agile methodologies (Scrum, Kanban) or project management
Plus: negotiation skills with customers
Plus: experience with RD Station Marketing, RD Station CRM or RD Conversas
This is an affirmative action position for people with disabilities

Benefits

Comp & perks

Holistic Well-Being program, with actions and benefits related to Emotional, Financial, Physical, Occupational and Social pillars
Continuous learning environment and career development
Advanced information management tools
Training focused on customer service skills and modern Implementation Success Management practices
Culture of diversity, inclusion, support and belonging