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RD Station

Support Coordinator – Customer Success

RD Station

Lead N1 Support team ensuring high performance and quality service for RD Station tools. Develop team members and monitor operational KPIs for excellence in customer experience.

Posted 8/1/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer support operations with a focus on performance metrics and team development. Possesses strong analytical skills for data-driven decision-making and a proactive approach to crisis management.

Highest-signal resume keywords
Customer Support Operations ManagementKPI Monitoring and AnalysisProcess Structuring and DocumentationCoaching and Team DevelopmentAgile Crisis Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Empathetic CommunicationProactive Problem SolvingTeam Engagement
Industry Keywords
Multichannel SupportOperational MetricsCustomer Experience Excellence

About the role

Key responsibilities & impact
  • You will be responsible for leading the N1 Support team, ensuring high performance and quality in multichannel support.
  • Monitor operational metrics, develop team members, and act tactically to ensure excellence in the customer experience.

Requirements

What you’ll need
  • Experience in leading and managing customer support operations, with a focus on goals and KPIs.
  • Data-driven mindset for analysis and strategic decision-making.
  • Sense of urgency, agility, and proactivity to manage crises and unexpected situations.
  • Ability to structure processes and document workflows.
  • Empathetic, coaching-oriented communication, with a passion for developing and engaging teams.

Benefits

Comp & perks
  • Holistic well-being: We take care of the people who drive progress, promoting self-care.
  • Plurality and belonging: We actively promote inclusion and a sense of belonging.