Junior Customer Success Analyst – Adoption

RD Station

Customer Success Analyst ensuring effective product adoption for clients in their first year journey. Collaborating with experienced team members to enhance clients' success through strategic data-driven relationships.

Posted 7/8/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Guide our clients through their first year, driving adoption, activation, and engagement at scale to ensure consistent results and renewal potential;
Analyze health and behavior metrics across the customer base to drive preventive actions and identify revenue expansion opportunities;
Manage a high-volume customer portfolio (approximately 180 accounts) with a focus on risks and opportunities;
Work consultatively to accelerate customers’ growth and their digital marketing and business strategies;
Create and execute 1:few programs to scale coverage across the customer base.

Requirements

What you’ll need

Previous experience in Customer Success at technology companies, focusing on managing high-volume customer portfolios;
Analytical skills to identify usage trends, detect risks, and uncover expansion and improvement opportunities;
Clear and concise communication skills, both verbal and written;
Strong organization and agility to manage multiple demands and execute your schedule effectively;
Proactive, solution-oriented mindset, collaborating with internal teams and contributing to goal attainment and customer success.

Benefits

Comp & perks

Holistic Wellbeing: programs and benefits enabling self-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social.
Diversity & Belonging: promotion of inclusion and belonging, embracing differences.

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