Senior Customer Success Analyst – Expansion/Retention

RD Station

Analista de Customer Success Sênior gerenciando carteira de clientes com R$ 700 mil em MRR na RD Station. O profissional impulsionará o crescimento e a retenção dos clientes da empresa.

Posted 7/7/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic customer portfolios with a focus on recurring revenue growth, contract renewals, and upselling opportunities. Proven ability to build consultative relationships with stakeholders while driving commercial results through data-driven decision-making.

Highest-signal resume keywords

SaaS Portfolio ManagementContract Renewal NegotiationsUpsell and Cross-Sell StrategiesStakeholder Relationship DevelopmentData-Driven Opportunity Prioritization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Recurring Revenue ManagementContract NegotiationRevenue Growth StrategiesComplex NegotiationMetrics Analysis

Soft Skills

Relationship BuildingCommercial Strategy Focus

Industry Keywords

SaaSCustomer RetentionCustomer ExpansionConsultative Selling

About the role

Key responsibilities & impact

Manage a portfolio of customers with direct responsibility for recurring revenue (MRR), retention and expansion metrics;
Lead contract renewal negotiations, cancellation reversals and contract expansions;
Identify opportunities for upsell, cross-sell and increased platform adoption;
Develop consultative relationships with stakeholders and decision-makers;
Prioritize opportunities using data, metrics and business context;
Operate with a commercial strategy across the portfolio.

Requirements

What you’ll need

Experience managing strategic portfolios with high recurring revenue (MRR) at a SaaS company;
Proven track record of results in contract renewals, upsell, cross-sell and revenue growth;
Experience conducting complex negotiations with decision-makers and multiple stakeholders;
Ability to balance long-term relationship building with a focus on generating commercial results.

Benefits

Comp & perks

Holistic Well-Being: We take care of the people who make progress possible. Programs and benefits that enable self-care across five pillars: Emotional, Financial, Physical, Occupational and Social.
Inclusion and Belonging: Diversity is what makes us powerful. We actively promote inclusion and belonging, ensuring that TOTVS is a place where you can be yourself.