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Mid-level Partnerships and Channels Experience Analyst
RD Station. You will be responsible for evolving the partner experience in a structured and scalable way, working at the intersection of systems, processes and the partner journey.
About the role
Key responsibilities & impact- You will be responsible for evolving the partner experience in a structured and scalable way, working at the intersection of systems, processes and the partner journey.
- Turn strategies into real operations: map the partner journey end-to-end, implement systems and ensure communication, rules and processes function in an integrated manner.
- Connect teams and unblock initiatives, acting as the “glue” between Sales, Customer Success and Marketing to ensure consistency, efficiency and a seamless experience for partners.
- Consolidate a unified channel structure, balancing different interests, managing complex scenarios and ensuring each initiative delivers real impact across the partner ecosystem.
Requirements
What you’ll need- Previous experience in areas such as Customer Success, Operations, Partnerships or Channel Programs, with work in structured, cross-functional contexts.
- Hands-on experience managing partner portfolios, with a clear understanding of journey, experience and improvement across the lifecycle.
- Solid understanding of SaaS business models and how teams like Sales, Customer Success and Marketing connect to generate value.
- Experience operating in multi-stakeholder environments, with the ability to navigate across teams, influence decisions and resolve complex issues.
- Ability to structure problems, prioritize requests and lead projects autonomously.
Benefits
Comp & perks- Holistic Well-being: We care for the people who drive progress. We promote the holistic well-being of each employee through initiatives and benefits that provide self-care resources across five pillars: Emotional, Financial, Physical, Occupational and Social.
- Plurality and Belonging: Diversity is what makes us strong. We actively foster inclusion and belonging, ensuring that TOTVS is a place where you can be yourself.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessOperationsPartnershipsChannel ProgramsSaaS business modelsProject managementPortfolio managementProcess mappingCross-functional collaborationStakeholder management
Soft Skills
CommunicationProblem structuringPrioritizationInfluencingAutonomous leadershipConflict resolutionTeam collaborationStrategic thinkingAdaptabilityEfficiency