Mid-level Customer Success Analyst — Partners
RD Station
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Ensure strategic coverage: maintain high-value relationships with the partner base by conducting strategic alignment meetings;
- Manage partners' adoption of RD products, tracking usability metrics and promoting full utilization of available tools;
- Identify risks and opportunities within client portfolios, focusing on revenue expansion and retention, and ensuring financial targets are met;
- Lead strategic financial negotiations that add value for partners and our business;
- Ensure efficient, high-quality communication with internal teams and partners via Service Cloud, phone, email, and video calls.
Requirements
- Experience in Customer Success within a SaaS environment, especially managing strategic portfolios with a high volume of clients and/or partners;
- Hands-on experience with complex financial negotiations;
- Genuine interest in supporting our clients, demonstrating empathetic listening, clear guidance, and resilience in problem-solving;
- Influential, adaptable communication style suited to different client profiles and internal stakeholders;
- Organized and able to prioritize tasks in a fast-paced, dynamic environment.
Benefits
- Holistic Well-being: We promote the overall well-being of every employee through programs and benefits that support self-care across five pillars: Emotional, Financial, Physical, Occupational, and Social.
- Plurality: Diversity is part of who we are. We actively promote inclusion and a sense of belonging.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessSaaSfinancial negotiationsusability metricsrevenue expansionportfolio management
Soft Skills
empathetic listeningclear guidanceresilienceinfluential communicationadaptabilityorganizational skillsprioritization