RD Station

Customer Success Analyst for Partners – Junior

RD Station

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Make daily calls with partners, ensuring 70% coverage;
  • Manage adoption of RD Station products by partners, promoting full use of the available tools;
  • Identify risks and opportunities within client portfolios, focusing on revenue expansion and retention;
  • Conduct financial negotiations that generate value for both partners and RD Station;
  • Ensure efficient, high-quality communication with partners via Service Cloud, phone, e-mail, and video calls.

Requirements

  • Previous experience in Customer Success, particularly managing high-volume partner portfolios;
  • Experience in the SaaS sector and practical knowledge in financial negotiations;
  • Genuine interest in supporting our clients, demonstrating empathy in listening, clear instructional skills, and resilience in solving problems;
  • Excellent communication, teamwork, and adaptability in dynamic scenarios;
  • Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial negotiationscustomer success managementpartner portfolio managementSaaS knowledge
Soft Skills
empathycommunicationteamworkadaptabilityorganizational skillsproblem-solvingresilience