Mid-level Customer Success Analyst – Dedicated CS for Strategic Accounts
RD Station
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Monitor customer usage behavior and act to increase engagement and the utilization of our solutions, especially in cases of risk due to low usage.
- Assist clients in planning and executing strategies for using RD Station products, aligning usage with the client's business objectives.
- Ensure configuration, activation and adoption of new clients or new accounts within the portfolio.
- Organize and conduct webinars and 1:few sessions for scalable education and value generation, aligned with the CS Education team.
- Act proactively and predictively, identifying and mitigating risks based on monitoring clients' usability data.
Requirements
- Previous experience in Customer Success or client support at SaaS companies, with a focus on adoption, retention and risk management.
- Analytical ability, demonstrating knowledge and practical use of customer success metrics such as NPS, churn and expansion.
- Ability to perform strategic diagnosis and design solution proposals for clients.
- Strong communication skills, including conflict management and negotiation with different stakeholders.
- Organization and adaptability to work in a fast-paced, high-growth environment.
- Basic knowledge of integrations, APIs and webhooks in SaaS tools.
Benefits
- Comprehensive well-being
- Diversity
- We value racial inclusion and support initiatives to address structural racism
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success metricsNPSchurnexpansionstrategic diagnosissolution proposalsintegrationsAPIswebhooks
Soft Skills
communicationconflict managementnegotiationorganizationadaptabilityanalytical ability