RD Station

Junior Financial Support Analyst

RD Station

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Attend to customers with financial inquiries via tickets, chat and WhatsApp.
  • Resolve questions about invoices, tax documents, renewal amounts and discounts.
  • Handle a high daily volume of tickets, ensuring resolution as quickly as possible while maintaining quality and accuracy.
  • Record and document interactions clearly to ensure traceability and consistency.

Requirements

  • Experience in multichannel financial support or customer service (tickets, chat and WhatsApp).
  • Analytical and investigative mindset with knowledge of financial matters (invoices, tax documents, collections, discounts) and strong problem-solving judgment.
  • Excellent verbal and written communication skills.
  • Experience with Service Cloud, financial management systems and Google Workspace.
  • Preferred: prior experience in the SaaS market.
  • Experience in the financial sector.
  • Experience providing Level 2 (N2) support.
  • Advanced Spanish is desirable.
Benefits
  • Holistic Well‑being: We promote the holistic well‑being of each employee through programs and benefits that provide self‑care resources across five pillars: Emotional, Financial, Physical, Occupational and Social.
  • Plurality: Diversity is part of who we are. Recognized among the Best Companies to Work For in Brazil, we actively foster inclusion and belonging. Our approach is human and living; through it we welcome and empower people both inside and outside the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial supportcustomer serviceproblem-solvingLevel 2 supportfinancial management systemsinvoicestax documentscollectionsdiscountsanalytical mindset
Soft Skills
verbal communicationwritten communicationinvestigative mindsetattention to detailquality assuranceaccuracytraceabilityconsistencytime managementcustomer empathy