RD Station

Customer Success Coordinator (Scaling) – Renewals

RD Station

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Lead, develop and retain a team of Customer Success analysts, driving development initiatives and supporting day-to-day operational needs (for example, periodic reviews of the renewals pipeline with direct reports);
  • Lead continuous improvement projects, enhancing processes, tools and the orchestration of customer engagement, ensuring a scalable and efficient operation;
  • Support complex negotiations, including management of discounts, refunds, downgrades, and strategies to maximize revenue;
  • Ensure team productivity and renewal coverage, balancing proactive and reactive demands;
  • Manage the renewals pipeline, performing retention and expansion analyses, and defining action plans to mitigate risks.

Requirements

  • Previous experience leading teams in revenue-facing areas such as Customer Success or Sales;
  • Prior experience working in Customer Success or Sales, conducting negotiations with customers;
  • Strong analytical skills and organizational ability for managing projects, processes and results;
  • Ability to communicate empathetically and adaptively, negotiate, and resolve issues with direct reports, other internal teams and customers;
  • Resilience to work in dynamic, ambiguous and constantly changing environments;
  • Solid knowledge of SaaS, Customer Success, the customer journey, retention and expansion.
Benefits
  • Holistic Well-being: We pursue the holistic well-being of every team member through programs and benefits that provide self-care resources across five pillars: Emotional, Financial, Physical, Occupational and Social.
  • Diversity & Inclusion: Diversity is part of who we are. Recognized among the Best Companies to Work for in Brazil, we actively foster inclusion and belonging. Our human-centered expertise guides how we welcome and empower people inside and outside the company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical skillsproject managementnegotiation strategiesretention analysisexpansion analysis
Soft skills
leadershipcommunicationempathyadaptabilityresilienceproblem-solving