Financial Analyst – Senior, Accounts Payable
Insight Value
Financial Support Analyst – Customer Success
RD Station
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide reactive multichannel support (via tickets, email, and online chat) and across multiple products (RDSM and RD CRM);
- Ensure adherence to playbooks to minimize errors and maintain consistency in financial processes;
- Maintain clear and assertive communication with customers and internal teams, contributing to more collaborative workflows;
- Investigate and resolve financial issues, such as inquiries about invoices, tax invoices (notas fiscais), subscription plans, and account analyses;
- Identify opportunities to improve financial processes and propose collaborative solutions;
- Monitor and meet productivity, CSAT, and quality targets, aligned with business strategies;
- Participate in team routines, promoting a collaborative and results-oriented environment.
Requirements
- Recent experience in synchronous support (chat) and/or dynamic channels;
- Ability to adapt in a dynamic environment, handling contingency situations and shifting priorities;
- Experience in reactive support requiring logical reasoning, investigative thinking, and negotiation skills to conduct strategic conversations and reach effective solutions;
- Experience with support metrics: SLA, TMA (Average Handling Time - AHT), TME (Average Wait Time - AWT), CSAT.
Benefits
- Holistic Well-being: We pursue the holistic well-being of each team member through programs and benefits that enable self-care resources across five pillars: Emotional, Financial, Physical, Occupational and Social.
- Plurality: Diversity is part of who we are. Recognized among the Best Companies to Work for in Brazil, we actively promote inclusion and a sense of belonging.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial processesreactive supportinvestigative thinkingnegotiation skillssupport metricsSLATMATMECSAT
Soft skills
clear communicationassertive communicationcollaborative workflowsadaptabilitylogical reasoningstrategic conversationsresults-orientedteam collaboration
