NOC/SOC Analyst
RCX Tecnologia de Negócios
full-time
Posted on:
Location Type: Hybrid
Location: Porto Alegre • Brazil
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Tech Stack
About the role
- Responsible for monitoring the performance of servers, network assets, links and systems;
- Register network assets, servers and services in the monitoring system;
- Record failure incidents and track the resolution of incidents;
- Open tickets with third parties (link providers, third-party systems);
- Perform basic connectivity tests and, when necessary, notify the on-call technician;
- Meet SLAs for response, escalation and outage notifications;
- Complete shift handover documentation at the end of the shift;
- Assist in updating the client's infrastructure documentation;
- Perform basic configuration tasks on network assets according to company documentation;
- Provide first-level infrastructure support.
Requirements
- Knowledge of networking, TCP/IP and remote access;
- Previous experience in customer service, technical support and systems monitoring;
- Good verbal and written communication skills;
- Experience as a Monitoring Analyst or in similar roles.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
networkingTCP/IPremote accesssystems monitoringincident trackingconfiguration tasksfirst-level infrastructure supportperformance monitoringconnectivity testsSLA management
Soft Skills
customer servicetechnical supportverbal communicationwritten communicationdocumentationproblem-solvingteam collaborationattention to detailtime managementescalation management