Account Executive

• Take full ownership of the quoting process from project initiation to closing the deal. You will be responsible for daily input and follow-up, ensuring every quote is delivered on time and is both accurate and competitive. This role also requires a deep understanding of our sales process to appropriately manage all incoming requests. You will also be required to negotiate and close quotes.
• Pipeline and opportunity management. You will be responsible for maintaining a robust sales pipeline by systematically tracking the volume and velocity of all deals to ensure we consistently meet revenue targets within our sales regions. You will drive opportunity management, defining and executing the tactical strategy needed to advance opportunities efficiently from initial prospect to closed sales.
• Qualifying leads. You will act as a filter in the sales process, rigorously qualifying all inbound and outbound leads by analyzing their project needs, budget, and timeline. You must utilize this analysis to convert viable prospects into concrete opportunities and advise on strategic product selection.
• Act as a central hub of communication by seamlessly interfacing with third-party agents, the regional sales team, web partners, and international clients via phone calls and email.
• Provide expert technical and product knowledge to specifiers (architects, interior designers, lighting designers) and partners, answering complex questions and offering solutions to help them successfully specify RBW products.
• Lead a best-in-class customer experience by building and nurturing relationships through all communication touchpoints, positioning yourself as a trusted and reliable advisor.
• Maintain impeccable data integrity by ensuring all customer and project information is accurately captured and updated in our internal systems, from quotes to final sales orders.
• Collaborate with the Regional Sales Managers to actively manage and grow the opportunity pipeline for your assigned region. This includes reaching out to our 3rd Party Agents on a regular basis to generate new sales opportunities as well as monitor existing opportunities.
• Partner with Customer Success Representatives to ensure a smooth transition from quote to order, verifying data accuracy to prevent errors and delays in the fulfillment process, thereby maintaining project scope and integrity.
• Undertake additional duties and special projects as assigned by management to support the overall success of the RBW team.

Inside Sales Representative

Graphics Designer

• Design engaging and effective UI for RBW.com
• Design for all marketing and sales collateral including print, graphic, surface and presentations
• Manage / Assist in managing our email marketing calendar and elevate and iterate on the design of our email programs
• Elevate RBW by creating and maintaining a high bar of visual excellence across all digital touchpoints
• Day-to-day projects like sitemaps, wireframes, low-fi mockups, production-ready comps, marketing assets, and design specs
• Maintain a scalable design system for all our marketing, triggered, transactional, and editorial emails
• Support publication and brand standards of RBW social media channels
• Support site content and monitor information accuracy and functionality regularly for QC
• Perform website content updates and content accuracy when necessary
• Support data accuracy on 3rd party ecommerce sites
• Design materials for the launch of new products, brand stories and territory events to meet our sales & marketing goals
• Collaborate closely with the Marketing, Sales and Development team and external creative partners to conceive, plan and implement our digital campaigns and communications
• Other duties may be assigned by management in support of business needs

Inside Sales Representative

Graphic Designer