Client Services Support Administrator

RBC

Senior operations administrator supporting RBC Wealth Management Europe’s regulated client services. Managing complex tasks, risk controls, reporting, process improvements, and colleague training.

Posted 8/25/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational tasks, risk management, and regulatory compliance within the Financial Services sector. Proficient in mentoring and training, with strong analytical and problem-solving skills to enhance process improvements and maintain data integrity.

Highest-signal resume keywords

Operational Risk ManagementRegulatory ComplianceProcess ImprovementClient-Facing OperationsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data IntegrityManagement ReportingKYC KnowledgeRegulatory ReportingProcess Documentation

Soft Skills

Attention to DetailTime ManagementProfessional CommunicationTeam CollaborationAdaptability

Industry Keywords

Financial ServicesService Level AgreementsRisk and Control FrameworksAudit ReviewsStakeholder Engagement

About the role

Key responsibilities & impact

Perform complex operational tasks accurately and efficiently
Support daily team activities, mitigate operational risk, and maintain data integrity
Assist in issue resolution and identify and implement process improvements
Mentor, support, and train junior colleagues
Ensure work meets Service Level Agreements and operational standards
Maintain departmental guides, processes, and procedures
Produce accurate management information and reporting
Escalate risks, errors, and workload issues to management
Adhere to Risk and Control and Policy Frameworks
Engage in regulatory and audit reviews
Act as a Subject Matter Expert on project work and resolve complex queries

Requirements

What you’ll need

Positive, can-do attitude with adaptability to change and strong self-motivation
Demonstrable attention to detail and excellent time management, with the ability to manage conflicting priorities
Ability to work independently and collaboratively as part of a team
Professional written and oral communication skills, with the ability to engage with all stakeholders
Strong IT proficiency with effective analytical and problem-solving skills
Good understanding of the Financial Services sector and regulatory requirements
Experience in client-facing operations, particularly onboarding, maintenance, or reporting functions
Knowledge of Know Your Customer (KYC) and regulatory reporting requirements
Project management or process improvement experience

Benefits

Comp & perks

A comprehensive Total Rewards Programme including bonuses, flexible benefits, and competitive compensation
Coaching and mentoring opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training programme in financial services