Lead, IAM Operations Analyst – Global Security

RBC

Lead IAM Operations Analyst managing identity and access services for RBC. Overseeing IAM operations and ensuring secure compliance in identity management across the enterprise.

Posted 7/21/2026full-timeToronto • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Identity and Access Management (IAM) operations, focusing on service delivery, compliance, and process improvement. Proficient in managing access lifecycle processes and supporting audit and governance activities within IAM environments.

Highest-signal resume keywords

IAM Operations ManagementAccess Lifecycle ManagementAudit and Compliance SupportProcess Improvement and AutomationIAM Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity Lifecycle ManagementAccess ProvisioningAccess ReviewsSQL QueryingOperational Controls

Soft Skills

Analytical Problem SolvingEffective CoordinationCollaboration with Stakeholders

Tools & Technologies

SaviyntISCIIQIAM WorkflowsTicketing Processes

Certifications & Qualifications

Certified Information Systems Security Professional (CISSP)Certified Identity and Access Manager (CIAM)

Industry Keywords

Identity and Access Management (IAM)Governance ProcessesSecurity ComplianceOperational EfficiencyAccess Issues Resolution

Tech Stack

Tools & technologies

Cyber SecuritySQL

About the role

Key responsibilities & impact

Lead day-to-day IAM operational activities to ensure timely and accurate delivery of identity and access services
Manage and coordinate access lifecycle processes including provisioning, access changes, certifications, and removal activities
Monitor operational queues, prioritize requests, and ensure issues are resolved within established service levels
Support IAM controls and governance processes to ensure compliance with security and regulatory requirements
Coordinate with technology teams, application owners, and business stakeholders to resolve access issues and operational challenges
Assist with audit activities by providing evidence, validating controls, and ensuring operational procedures are followed
Maintain IAM documentation, procedures, and knowledge archives to support consistent operations
Identify process gaps and recommend improvements to increase efficiency, accuracy, and control effectiveness

Requirements

What you’ll need

Bachelors degree in information technology, cybersecurity, computer science, or a related field
5+ years of experience working in an IAM operations environment with a focus on service delivery, operational controls, and process execution
Strong understanding of IAM concepts, including identity lifecycle management, access provisioning, access reviews, and governance processes
Ability to analyze access issues, coordinate resolution, and work effectively with technical teams, application owners, and business stakeholders
Experience supporting audit, risk, and compliance requirements within an IAM environment
Ability to identify process improvements and contribute to automation and operational efficiency initiatives
Experience with IAM tools, workflows, and ticketing processes in an IAM operations environment
Familiarity with Saviynt, ISC, IIQ or similar IGA
Knowledge of authentication, authorization, directory services, and identity lifecycle concepts
Relevant certifications such as Certified Information Systems Security Professional (CISSP) or Certified Identity and Access Manager (CIAM)
Experience using SQL to query, analyze, and validate IAM-related data, reporting, and operational metrics

Benefits

Comp & perks

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work