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RBC

Director, Client Service and Risk Management – Indigenous Wealth

RBC

Director of Client Service leading Indigenous Wealth initiatives at RBC. Managing risk and team to deliver exceptional client service.

Posted 7/9/2026full-timeVancouver • 🇨🇦 CanadaLead💰 CA$100,000 - CA$150,000 per yearWebsite

About the role

Key responsibilities & impact
  • Responsible for the management and growth of the Royal Trust Indigenous Wealth team, nationally
  • Lead the implementation of risk management initiatives (Example: Dashboard management, business acceptance)
  • Ensure implementation of client centric service models for the region
  • Assists the Leader of the Indigenous Wealth team to manage the overall National indigenous wealth team by providing direction, technical support, coaching and development of employees to provide quality client service and improve business profitability and reduce business risk
  • A team player, manager and leader at the regional and local level who will also be responsible for improving business growth with internal and external Centres of Influence (COIs)
  • Coach and role model key behaviors of top performers (e.g., putting clients first, collaborating as partners, develop others, prioritizing for impact, etc.)
  • Develops relationships within RBC network and community partners
  • Promotes the collaboration between the team, RBC network and Wealth Management partners
  • Successfully maximizes the deployment, productivity and effectiveness of all team members for greatest gain in revenue and client loyalty in their market
  • Works closely with our National Office Professional Practice Group and Risk and Regulatory team to ensure compliant business practices

Requirements

What you’ll need
  • 5+ years of proven leadership excellence preferably in Indigenous Trust
  • Advanced knowledge of trust products and services
  • Strong communication skills and exceptional service to clients
  • Passionate about working with indigenous communities
  • Ability to accelerate business results
  • Exceptional operational and risk management
  • Ability to execute business goals in a timely manner
  • Strong people development skills
  • Be based out of Vancouver, Calgary, Ottawa, Toronto, or Winnipeg and willing to travel as needed

Benefits

Comp & perks
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
  • Commissions and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Risk ManagementTrust ProductsBusiness DevelopmentOperational ManagementClient Service
Soft Skills
Strong CommunicationTeam CollaborationCoachingRelationship Building