RBC

Manager, Sales Communication and Change Enablement

RBC

full-time

Posted on:

Location Type: Office

Location: Port Of Spain • 🇪🇸 Spain

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Job Level

Mid-LevelSenior

About the role

  • Ensure there is a clear sales communication pipeline from initial engagement to launch and embed and sustain activities of a project or initiative
  • Be an advocate for our client and sales force (including Advice Centre) experience, the efficiency and effectiveness of the sales force and of all communication, including improved quality, reduced volume and targeted messaging by role
  • Assess stakeholder needs and determine tactics and channels best suited to the topic, location of stakeholder and intended use of the content in the most cost-effective manner
  • Apply sales communication target operating model (with prioritization and protocol models) in all stakeholder engagements
  • Ensure every initiative is on-boarded with priorities and deliverables scheduled for publication in the Gateway
  • Develop Communication, Implementation and Change Management strategies with integrated tactics to support the launch and sustainable implementation of SESC or Partner-led initiatives with an impact on RBC sales professionals and Advice Centre teams
  • Complete the Change Management Placemat for medium and high impact initiatives
  • Execute sales communication and implementation strategies and champion communications excellence in the appropriate medium to align and streamline practices and deliver best in class results
  • Support crisis management communications by working with business partners and other communication specialists across Caribbean Banking

Requirements

  • Must-have University Degree or equivalent education
  • 3 to 5 years in a Sales Management role in Caribbean Banking
  • Strong organizational skills and business orientation
  • Strong analytical and attention to detail skills
  • Strong written and oral communication skills
  • High achievement orientation/Self starter
  • Ability to operate efficiently within a given framework of deadlines/timetables, prioritizing activities and adjusting normal schedules so that objectives are met
Benefits
  • Leaders who support your development through training and coaching, and invest in your continued learning and commitment to building long term careers
  • Ability to make a difference and lasting impact
  • Work with a dynamic, collaborative, progressive, and high-performing team
  • Inclusion and Equal Opportunity Employment policies
  • Opportunity to join RBC Talent Community and access career opportunities and recruitment events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales communicationchange managementimplementation strategiesstakeholder engagementanalytical skillsorganizational skillscommunication strategiestactics developmentcrisis management
Soft skills
attention to detailwritten communicationoral communicationhigh achievement orientationself-starterbusiness orientationprioritizationadaptabilityefficiency
Certifications
University Degree