Senior IAM Systems Support Analyst – Global Security

RBC

Senior IAM Systems Support Analyst specializing in L2 support for CyberArk Agentic AI at RBC. Bridging advanced IAM operations and AI-driven access controls while mentoring junior staff.

Posted 5/15/2026full-timeToronto • 🇨🇦 CanadaSeniorWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Provide specialized L2 support and subject matter expertise for CyberArk Agentic AI, RBC's Identity Data Fabric and Security Data Hub platforms.
Bridge advanced IAM operations with emerging AI-driven access controls.
Own troubleshooting, operationalization, and continuous improvement of Agentic AI capabilities.
Mentor junior support staff and collaborate closely with security architecture, development teams, and external CyberArk partners.
Ensure secure, compliant, and efficient deployment of non-human identity and autonomous agent access governance across both platforms and the enterprise.
Deliver hands-on L2 support for complex CyberArk Agentic AI, Identity Data Fabric and Security Data Hub environment incidents.
Own incident resolution timelines and drive continuous improvement in MTTR for Agentic AI-related tickets.
Own and refine the Agentic AI support runbooks specific to CyberArk Agentic AI operations.
Partner with vendor product and engineering teams to log, triage, and escalate bugs or feature gaps related to Agentic AI.
Drive deployments and change activities for Agentic AI features.
Coordinate testing, validation, and post-deployment monitoring of Agentic AI capabilities across both platforms.
Support identity ingestion, correlation, and governance of identity, entitlement, and access telemetry within Identity Data Fabric.
Troubleshoot agent-based identity resolution and policy enforcement ensuring seamless data flow and policy enforcement between Identity Data Fabric and Security Data Hub.
Act as the internal subject matter expert for Agentic AI related IAM topics across both platforms.
Coach and mentor junior IAM support staff on Agentic AI concepts.

Requirements

What you’ll need

Proven IAM & CyberArk Platform Experience: 5+ years in IAM support or operations with direct hands-on experience across CyberArk platforms (PVWA, PSM, CPM, PSM for DB, or equivalent) and a track record of resolving complex privileged access issues
Multi-Platform Troubleshooting: Advanced skills in diagnosing issues across integrated data and IAM platforms; experience troubleshooting multi-system interactions, log analysis, workflow tracing, and systematic root cause analysis
Authentication & Authorization Expertise: Solid grasp of OAuth, OIDC, SAML, RBAC, and policy frameworks, with the ability to apply these concepts to non-human and AI agent identities
API-Driven Integration & Telemetry Skills: Comfortable interpreting API-driven integrations, JSON payloads, REST calls, and audit trails to understand and diagnose agent-to-system behavior within complex security and identity environments
Security & Compliance Mindset: Operating experience in high-compliance, security-dominated environments with understanding of Zero Trust controls, least privileged access, and regulatory requirements
Exceptional Documentation & Communication: Demonstrated ability to write clear runbooks, RCA documentation, and explain complex technical concepts to both technical and non-technical audiences
Problem-Solving Under Pressure: Ability to lead complex troubleshooting in fast-paced environments while maintaining detailed documentation and clear escalation communication
Nice-to-have: AI/Agentic AI Exposure: Prior exposure to AI systems, automation platforms, orchestration engines, or developer-adjacent tools (CI/CD, workflow engines)
Prompt Engineering & Agent Workflows: Familiarity with prompt engineering concepts or how AI agents chain tools, APIs, scripts and how identity governance controls that behavior
Scripting & Automation Skills: Hands-on experience with PowerShell, Python, or similar languages to build lightweight utilities for log parsing, test automation, or operational data gathering
SIEM/SOAR & Security Monitoring: Experience with security information and event management or SOAR tools, with understanding of how AI agent logs and events integrate with detection and response workflows
Identity Data & Analytics Platform Experience: Exposure to identity data platforms, data fabric architecture, analytics pipelines, or large-scale security data platform operations
Multi-Platform Support: Experience supporting interconnected security and identity platforms or complex cross-domain systems
Financial Services Background: Experience in highly regulated financial or security-critical industries with mature GRC and audit frameworks.

Benefits

Comp & perks

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IAM supportCyberArkOAuthOIDCSAMLRBACAPI integrationPowerShellPythonSIEM

Soft Skills

documentationcommunicationproblem-solvingmentoringcollaborationtroubleshootingroot cause analysiscontinuous improvementcoachingleadership