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About the role
Key responsibilities & impact- Provide insurance advice and solutions to clients based on their needs through inbound calls
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
- Use procedures effectively and seamlessly during conversations with clients
- Cultivate and maintain relationships with partners to work as one RBC team
Requirements
What you’ll need- Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces.
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
- High level of reading, comprehension and speaking in both languages
- Exceptional customer service skills with the ability to build strong relationships and connect with clients
- Flexibility to work all shifts within the hours of operation.
- Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)
Benefits
Comp & perks- A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
- Working with an award-winning team
- Flexible work arrangements and leaders who support your needs—both personal and professional.
- Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
- An opportunity to have real impact on the lives of our clients and the communities we serve.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance adviceneeds assessmentsunderwritinghome insuranceauto insuranceregulatory riskcustomer service
Soft Skills
relationship buildingclient experienceproblem resolutionflexibilitybilingual communication
Certifications
Quebec Damage Insurance certificateGeneral Insurance License