Head of Operations Excellence

RBC

Head of Operations Excellence in Capital Markets ensuring process compliance and operational consistency. Collaborating with Risk teams to drive efficiency and supporting senior leadership reporting.

Posted 5/12/2026full-timeToronto • New Jersey • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Monitor and proactively track operational teams to ensure adherence to established procedures and processes
Conduct regular assessments to identify deviations or non-compliance while providing positive coaching to drive behavioral change
Document all process changes, improvements, and new developments across the organization
Maintain a centralized repository of current procedures and ensuring all teams have access to the most up-to-date documentation
Investigate process deviations, compliance gaps, and procedural failures to understand root causes and recommend corrective actions
Work to standardize processes across teams and departments
Identify inconsistencies in how similar work is performed and developing solutions to create uniformity where appropriate
Serve as the authority on what the "correct" process is, providing clarification to teams and helping resolve disputes about proper procedures
Prepare regular reporting to senior leadership on process compliance, identified deviations, and standardization initiatives
Escalate significant breaches appropriately
Develop training materials and guidance on proper procedures
Communicate process updates organization-wide
Support teams in implementing procedural changes
Support all internal and external audits and regulatory reviews

Requirements

What you’ll need

Minimum of a degree-level qualification or an equivalent credential
10+ years of relevant experience in Capital Markets
Strong people leadership skills to manage, motivate and inspire a workforce
Strong change management understanding to support the evolving nature of change related to business and regulatory requirements as applicable
Strategic thinker who can articulate a vision and bring it to life
Excellent communication and interpersonal abilities to effectively liaise with diverse teams and clients
Strong PC skills (E.g. Microsoft Excel, Outlook, PowerPoint etc.)
Proven leadership experience in Capital Markets with a focus on Operations
Strong strategic thinking, problem-solving, and decision-making skills
Builds and matures relationships across the organization; high level of client focus
Strong written and presentation skills, crucial for effectively communicating performance metrics, issues, and updates to stakeholders at all levels, with a particular focus on senior leaders
Formal qualification at graduate or post graduate level

Benefits

Comp & perks

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process compliancechange managementproblem-solvingdecision-makingreportingtraining material developmentauditingprocedural documentationstandardizationroot cause analysis

Soft Skills

people leadershipstrategic thinkingcommunicationinterpersonal skillsclient focusrelationship buildingmotivationinspirationcoachingpresentation skills

Certifications

degree-level qualificationgraduate qualificationpost graduate qualification