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RBC

Disability Claims Specialist, Individual Claims

RBC

Disability Claims Specialist managing individual claims at RBC Insurance. Evaluating claims, communicating with clients, and collaborating with cross-functional teams to ensure excellent service.

Posted 5/3/2026full-timeMississauga • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Proactively evaluate individual disability claims using medical evidence and occupational insights
  • Deliver clear, empathetic, and timely communication to clients
  • Use critical thinking to make timely decisions based on claim assessments
  • Articulate claim decisions clearly in writing and verbally
  • Efficiently manage a high-volume of cases and calculate benefit payments
  • Develop strong relationships with clients and key partners
  • Collaborate seamlessly with cross-functional teams to drive consistency and results

Requirements

What you’ll need
  • Post-secondary education or college diploma completed
  • Minimum 2 years of Disability claims case management
  • Preferred background in healthcare, finance, or a related field
  • Exceptional client service and communication skills (both verbal and written in English)
  • Excellent problem-solving and decision-making skills
  • Strong analytical thinking, judgement and risk-management mindset
  • Ability to work independently with strong organizational and time management skills
  • Proficiency in digital tools, Microsoft Outlook, Excel, Word
  • Basic math skills with an understanding of financial information
  • Ability to meet technological and confidentiality requirements of the role

Benefits

Comp & perks
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies
  • Flexible work-life balance options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
disability claims case managementproblem-solvingdecision-makinganalytical thinkingjudgementrisk managementbasic math skillsfinancial information understanding
Soft Skills
client servicecommunication skillscritical thinkingorganizational skillstime managementrelationship buildingcollaboration