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RBC

Disability Claims Specialist, Group Insurance

RBC

Disability Claims Specialist assessing disability claims and managing employer relationships to ensure client service. Collaborating with diverse stakeholders to support claims processing and recovery.

Posted 5/3/2026full-timeMississauga • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Fairly and objectively assess disability claims using a multidisciplinary approach
  • Deliver clear, empathetic, and timely communication to clients, employers, and partners
  • Use critical thinking to make informed, timely decisions based on thorough evaluations of claim details
  • Clearly articulate claim decisions in writing and verbally to address concerns
  • Efficiently and accurately manage a high-volume caseload, calculate benefit payments
  • Cultivate strong relationships with key stakeholders and claimants
  • Collaborate seamlessly with medical, legal, and client service professionals
  • Maintain focus and mental acuity to effectively handle complex cases

Requirements

What you’ll need
  • Post-secondary education in healthcare or a related field, or equivalent work experience
  • Minimum 2 years in Short Term or Long-Term Disability claims
  • Exceptional verbal and written English skills
  • Excellent problem-solving and decision-making skills
  • Strong analytical skills to manage complex information
  • Ability to work independently with strong organizational and time management skills
  • Ability to meet the technological and confidentiality requirements of the role
  • Proficiency in digital tools, Microsoft Outlook, Excel, Word
  • Basic math skills and an understanding of financial information

Benefits

Comp & perks
  • A Total Rewards program that includes flexible benefits
  • work/life balance
  • career development programs
  • investment and retirement savings plans
  • Competitive pay and high-earning potential
  • All the tools, training, and team support you need to grow your career
  • Flexible work/life balance options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
disability claims assessmentbenefit payment calculationanalytical skillsproblem-solvingdecision-makingcritical thinkingcase managementfinancial information understandingmultidisciplinary approach
Soft Skills
clear communicationempathyrelationship buildingorganizational skillstime managementindependencemental acuitycollaborationverbal communicationwritten communication