Senior Manager, Client Implementation – Trade
RBC
full-time
Posted on:
Location Type: Office
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Develop a deep understanding of a complex trade product suite with an understanding of how each product can enable large and complex businesses to meet their specific needs
- Analyze client’s product requirements to understand their unique needs to develop and execute a tailored implementation plan
- Lead multiple implementation cases at a time, ensuring client’s onboarding and implementation plans progress in accordance with established expectations
- Effectively engage partners for critical activities in support of the implementation process
- Work in collaboration with a broader Implementation and Integration Team in Commercial Banking to identify, plan & deliver an exceptional implementation plan for clients and prospects based on strong knowledge of client’s operational requirements
- Facilitate a seamless transition to servicing partners upon completing implementation, ensuring clients have clarity and confidence in their products, services and available support
Requirements
- Minimum 3-5 years of demonstrated excellence in a financial service role that involved client interactions with a focus on trade finance and/or leading projects
- Strong critical thinking, communication, and collaboration skills
- Demonstrated proficiency in business acumen and ability to provide meaningful advice
- Proven track record of delivering an exceptional client experience
- Experience with emerging communications and technology (i.e., web-based meetings, social media, digital banking, and mobile applications)
- Post-secondary education at college or university level in business administration or financial management preferred e.g., BBA, B. of Commerce or equivalent work experience
Benefits
- A comprehensive Total Rewards Program including performance-based bonuses
- Flexible benefits
- Competitive compensation
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
trade financebusiness acumenimplementation planningproject management
Soft skills
critical thinkingcommunicationcollaborationclient experience