Risk

• Ensure the alignment of overall business strategic imperatives by way of conducting required supervision that allows for identification of potentially problematic activities in their earliest stages
• Ensure corrective action to protect and ultimately increase RBC’s and the field’s reputation and productivity
• Work as a partner to Complex Directors in modifying Financial Advisor behaviors and sales practices that are identified as problematic by designing and implementing effective disciplinary measures and corrective actions specific to the issues identified and by way of training and education
• Collaborate with field leadership, Business Supervision Group (BSG), Compliance and other departments as needed, to lead efforts in continuously modernizing and enhancing the supervisory program; ensuring it is agile and effectively reduces overall risk to the firm and RBC’s clients
• Serves as supervisory subject matter expert on firm initiatives; work with BSG leadership to design related supervisory procedures
• Maintain a high level of knowledge on industry trends and areas of focus to ensure appropriate supervisory practices are in place
• Serve as direct supervisor relative to all sales and trade-related activities for the complexes assigned
• Such activities may include: Reviewing daily trade and periodic activity via the on-line trade blotter (ProSurv) and conduct necessary investigation and follow-up as warranted; review all related supervisory reports
• Reviewing and approving new accounts and account updates as well as related supervisory reports
• Performing account triage and in-depth analysis for monthly account reviews and work with Complex Directors to ensure client contact and action steps are completed, and corrective action is implemented as warranted
• Performing analysis on inactive IAG accounts, work with complex management on a recommended course of action that confirms the client’s best interests are being served
• Supervising all employee-related activities specific to the employee’s personal accounts, outside activities, private securities transactions etc.
• Reviewing all communications with the public (excluding e-communications, branch correspondence) including advertisements, speaking engagements etc.
• Assessing risk in all areas of responsibility and escalate potential problems and concerns to the appropriate parties; monitor issue through resolution
• Working with complex management on systemic weaknesses that pose risk to ensure corrective measures are implemented to improve behaviors
• Leading internal review and analysis for material sales practice violations
• Identify, propose and assist in the development of supervisory tools and procedures
• Designing, implement and track warning memos when necessary; work with compliance, the Complex Director and the Division on determining when such punitive measures should be imposed
• Working with corporate and field personnel to investigate and resolve potential sales practice issues
• Maintaining a high level of confidentiality in accordance with department, Firm and enterprise standards

Supervisory Risk Manager

Credit Products Governance & Controls Manager