Bilingual

• Act as a central point of contact and relationship manager to the Dominion Securities (DS) Front Office personnel
• Point of escalation for service quality and problem resolution
• Research and investigate inquiries and issues, resolve concerns and champion business requests
• Advocate for strong Service Level Agreement performance and delivery
• Proactively identify and monitor group service quality performance gaps/trends against established SLA standards
• Analyze root cause and recommend solutions/action plan
• Develop and enhance relationships with Service Partners (DS Offices and various departments across Canadian Operations)

Client Transactions Service Associate, Bilingual – French

Registered Practical Nurse – Bilingual French/English

ATM Implementation Coordinator, Bilingual