RBC

Sales and Service Advisor – Advice Centre

RBC

full-time

Posted on:

Location Type: Office

Location: Montréal • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Provide insurance advice and solutions to clients based on their needs through inbound calls
  • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
  • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
  • Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
  • Cultivate and maintain relationships with partners to work as one RBC team

Requirements

  • Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces.
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
  • High level of reading, comprehension and speaking in both languages
  • Exceptional customer service skills with the ability to build strong relationships and connect with clients
  • Flexibility to work all shifts within the hours of operation.
  • Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)
Benefits
  • A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
  • Flexible work arrangements and leaders who support your needs—both personal and professional.
  • An opportunity to have real impact on the lives of our clients and the communities we serve.
  • Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
  • Working with an award-winning team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
insurance adviceneeds assessmentsunderwritinghome insuranceauto insurance
Soft skills
customer servicerelationship buildingcommunicationproblem solvingflexibility
Certifications
Quebec Damage Insurance certificateGeneral Insurance License