RaYnmaker

Senior Product Manager

RaYnmaker

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Salary

💰 $140,000 - $165,000 per year

Job Level

Senior

About the role

  • Build voice-AI powered workflows that automate full-funnel sales and service operations (inbound call flows, qualification, pricing logic, sentiment-based branching, scheduling, payments).
  • Collaborate with engineering to design agent architectures blending: LLM reasoning, RAG pipelines, structured or rule-based logic, guardrails, and evaluator loops.
  • Own prompt flows end-to-end: conversation design, edge-case handling, fallback logic, experiment configurations, and continuous tuning.
  • Write crisp, implementable PRDs with tight MVPs and explicit logic (no ambiguity, no fluff).
  • Define success metrics aligned to operational performance: Conversion rate, Handle time, Zip code accuracy, Payment completion, Deflection to scheduling, Agent containment.
  • Translate field learnings into spec revisions with rapid iteration cycles.
  • Turn complex concepts (embeddings, vector DBs, retrieval strategies, agentic chaining) into clear product decisions.
  • Work hands-on with call recordings, transcripts, supervisor-agent outputs, RAG logs to diagnose failures, identify gaps, and guide engineering solutions.
  • Identify and triage edge cases quickly based on business and user impact.
  • Run tight feedback loops using real customer calls, tuning cycles, and human-in-the-loop labeling.
  • Move prototypes into production with clean documentation and clear engineering handoffs.
  • Partner directly with engineering, implementation, sales, and leadership to bring clarity and direction.
  • Drive alignment around product rationale across technical and non-technical stakeholders.
  • Support internal tools, configuration dashboards, QA harnesses, and other operational systems.
  • Own external-facing surfaces such as reporting dashboards and performance insights.
  • Track emerging LLM techniques, architectures, and agentic patterns. Advocate for smart, practical adoption of innovations that materially improve performance.

Requirements

  • 4+ years in Product Management, with meaningful hands-on experience building AI/ML or automation-heavy products
  • Demonstrated experience designing or shipping LLM-powered workflows or agentic systems
  • Strong technical fluency: Embeddings
  • Vector search / vector DBs
  • RAG pipelines
  • Prompt engineering
  • Evaluation & tuning methods
  • Ability to write zero-ambiguity PRDs and logic flows.
  • Able to operate in early-stage velocity with evolving specs and constant iteration.
  • High ownership, clarity, and follow-through.
  • Nice to Have Experience with voice platforms or conversational AI.
  • Familiarity with compliance-heavy flows (payments, PCI, PII).
  • Startup/hypergrowth track record shipping complex systems under time pressure.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI/ML product developmentLLM-powered workflowsembeddingsvector searchvector DBsRAG pipelinesprompt engineeringevaluation methodstuning methodszero-ambiguity PRDs
Soft skills
high ownershipclarityfollow-throughcollaborationiterationfeedback loopsdiagnostic skillscommunicationproblem-solvingadaptability