RaYnmaker

Product Manager

• Build voice-AI powered workflows that automate full-funnel sales and service operations (inbound call flows, qualification, pricing logic, sentiment-based branching, scheduling, payments).
• Collaborate with engineering to design agent architectures blending: LLM reasoning, RAG pipelines, structured or rule-based logic, guardrails, and evaluator loops.
• Own prompt flows end-to-end: conversation design, edge-case handling, fallback logic, experiment configurations, and continuous tuning.
• Write crisp, implementable PRDs with tight MVPs and explicit logic (no ambiguity, no fluff).
• Define success metrics aligned to operational performance: Conversion rate, Handle time, Zip code accuracy, Payment completion, Deflection to scheduling, Agent containment.
• Translate field learnings into spec revisions with rapid iteration cycles.
• Turn complex concepts (embeddings, vector DBs, retrieval strategies, agentic chaining) into clear product decisions.
• Work hands-on with call recordings, transcripts, supervisor-agent outputs, RAG logs to diagnose failures, identify gaps, and guide engineering solutions.
• Identify and triage edge cases quickly based on business and user impact.
• Run tight feedback loops using real customer calls, tuning cycles, and human-in-the-loop labeling.
• Move prototypes into production with clean documentation and clear engineering handoffs.
• Partner directly with engineering, implementation, sales, and leadership to bring clarity and direction.
• Drive alignment around product rationale across technical and non-technical stakeholders.
• Support internal tools, configuration dashboards, QA harnesses, and other operational systems.
• Own external-facing surfaces such as reporting dashboards and performance insights.
• Track emerging LLM techniques, architectures, and agentic patterns. Advocate for smart, practical adoption of innovations that materially improve performance.

Senior Product Manager