Raya Diagnostics

Customer Solution Engineer

Raya Diagnostics

full-time

Posted on:

Location Type: Hybrid

Location: München • Germany

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Job Level

Junior

About the role

  • Technical consulting: Provide technical guidance to customers on our products, services, workflows and integration options.
  • Solution development: Design customer-specific solutions in close cooperation with Customer Success, Sales and Product Development.
  • Project ownership: Responsible for technical project implementation including integrations, scheduling, resource management and quality assurance.
  • Support: 1st- and 2nd-level support.
  • Sales support: Assist with proposals and sales processes and participate in customer meetings or tenders.

Requirements

  • Completed vocational training in IT (e.g., IT specialist for system integration) or an equivalent qualification.
  • Experience in IT support and technical customer consulting, ideally in the healthcare sector.
  • Knowledge of IT system architectures, HL7/FHIR interfaces, DICOM, and data protection and IT security in healthcare.
  • Solid knowledge of networking technologies, VPN and NAT.
  • Strong communication and presentation skills.
  • Analytical thinking and problem-solving skills, with customer focus, team spirit and the ability to work independently.
  • Experience with Jira, Jira Service Management and Confluence.
Benefits
  • Competitive salary in line with your qualifications and experience.
  • Flexible working hours and part-time options for a better work–life balance.
  • 30 days paid vacation, including special leave for events such as marriage, birth or bereavement.
  • Parental leave: welcomed and supported.
  • Home office or a modern office in the heart of Munich — you decide.
  • Regular onsite days and events that foster communication and team spirit.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttechnical customer consultingIT system architecturesHL7FHIRDICOMdata protectionIT securitynetworking technologiesVPN
Soft Skills
communication skillspresentation skillsanalytical thinkingproblem-solving skillscustomer focusteam spiritability to work independently
Certifications
vocational training in ITIT specialist for system integration