Customer Solution Engineer

Raya Diagnostics

Customer Solution Engineer providing technical support and solutions in health tech for radiology transformation. Collaborating with teams in project execution and customer advisory roles.

Posted 4/13/2026full-timeMünchen • 🇩🇪 GermanyJuniorWebsite

About the role

Key responsibilities & impact

Technical consulting: Provide technical guidance to customers on our products, services, workflows and integration options.
Solution development: Design customer-specific solutions in close cooperation with Customer Success, Sales and Product Development.
Project ownership: Responsible for technical project implementation including integrations, scheduling, resource management and quality assurance.
Support: 1st- and 2nd-level support.
Sales support: Assist with proposals and sales processes and participate in customer meetings or tenders.

Requirements

What you’ll need

Completed vocational training in IT (e.g., IT specialist for system integration) or an equivalent qualification.
Experience in IT support and technical customer consulting, ideally in the healthcare sector.
Knowledge of IT system architectures, HL7/FHIR interfaces, DICOM, and data protection and IT security in healthcare.
Solid knowledge of networking technologies, VPN and NAT.
Strong communication and presentation skills.
Analytical thinking and problem-solving skills, with customer focus, team spirit and the ability to work independently.
Experience with Jira, Jira Service Management and Confluence.

Benefits

Comp & perks

Competitive salary in line with your qualifications and experience.
Flexible working hours and part-time options for a better work–life balance.
30 days paid vacation, including special leave for events such as marriage, birth or bereavement.
Parental leave: welcomed and supported.
Home office or a modern office in the heart of Munich — you decide.
Regular onsite days and events that foster communication and team spirit.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttechnical customer consultingIT system architecturesHL7FHIRDICOMdata protectionIT securitynetworking technologiesVPN

Soft Skills

communication skillspresentation skillsanalytical thinkingproblem-solving skillscustomer focusteam spiritability to work independently

Certifications

vocational training in ITIT specialist for system integration