RAY AI

Customer Support Specialist

RAY AI

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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About the role

  • Serve as the primary point of contact for customers by managing and supporting the telephone hotline
  • Handle customer inquiries via phone and email, including creating and processing new orders based on phone requests
  • Prepare, review, and adjust customer invoices, and actively support the implementation of an in-house invoice-based payment process
  • Continuously develop and optimize customer service templates, communication standards, and workflows to improve customer satisfaction
  • Independently manage special and exceptional cases, collaborating closely with the logistics manager to resolve complex issues
  • Implement modern e-commerce customer service practices and introduce new tools and technologies to improve efficiency and scalability
  • Analyze customer feedback and service-related data to identify improvement opportunities and implement targeted enhancements
  • Create reports and performance analyses to evaluate the effectiveness of customer service initiatives
  • Collaborate closely with the marketing, sales, and logistics teams to ensure seamless and high-quality customer service operations

Requirements

  • fluent in German (verbal & written) in a professional setting
  • initial experience in customer service or a related, people-facing role
  • strong communication skills with a high level of empathy and customer focus
  • reliable, solution-oriented, and comfortable finding pragmatic solutions
  • proactive team player who takes initiative and works in a structured way
  • curious and eager to learn, with the ability to quickly adapt to new tools, processes, and systems
  • flexible and ready to jump in where needed
Benefits
  • Competitive salary and performance bonuses
  • Flexible work environment working fully remote
  • Modern laptop/hardware provided by us
  • Specialized training in AI and LLM tools
  • Global exposure and the opportunity to work with top-tier founders
  • Endless opportunities for personal and professional growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillshigh level of empathycustomer focusreliablesolution-orientedproactive team playerinitiativestructured workcuriousadaptability