Quality Assurance Specialist
RavenTek
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
Visit company websiteExplore more
Salary
💰 $80,000 - $130,000 per year
About the role
- Conduct structured quality reviews of completed regulatory case files using established scorecards and evaluation criteria.
- Evaluate case determinations for accuracy, regulatory compliance, documentation completeness, and analytical integrity.
- Identify material defects, documentation gaps, or inconsistencies in case analysis and resolution.
- Provide clear, constructive written and verbal feedback to case analysts and supervisors.
- Track and report quality trends, recurring deficiencies, and identified training needs.
- Participate in calibration sessions to ensure consistency in quality scoring and interpretation of standards.
- Support development and refinement of quality checklists, templates, and internal guidance materials.
- Assist in root cause analysis for quality failures and recommend corrective actions.
- Collaborate with supervisory staff to support analyst coaching and performance improvement initiatives.
- Contribute to monthly quality reporting and performance analysis.
- Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
- Submit Monthly Status Reports on a regular basis, as required.
- Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
- Complete required compliance training as assigned.
Requirements
- Bachelor’s degree in Business, Public Administration, Legal Studies, Finance or related field.
- Minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree.
- Practical experience operating within formal quality assurance or audit frameworks.
- Hands-on experience working within a CRM or case management system (Salesforce preferred).
- Must be a U.S citizen.
- Must be able to obtain and maintain Public Trust level clearance.
Benefits
- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
regulatory compliancequality assurancecase managementroot cause analysisanalytical integritydocumentation completenessquality scoringperformance analysisquality reviewscorrective actions
Soft Skills
constructive feedbackcollaborationcoachingcommunicationorganizational skillsattention to detailproblem-solvinganalytical thinkingreportingtraining needs identification
Certifications
Bachelor’s degreePublic Trust level clearance