Ravelin Technology

Infrastructure Engineer

• - We are looking for someone to join our Infrastructure Engineering Team to work on the core infrastructure that underpins our platform.
• - You will work closely with teams across engineering and in the wider organisation to build systems with reliability, security, and scalability at their heart.
• - You care deeply about developer experience and will contribute to improving CI/CD pipelines, enabling new capabilities in GCP, and optimising performance of our Kubernetes cluster.
• - If you love automating everything, treating infrastructure as code, and building resilient systems, we want to hear from you.

Infrastructure Engineer, Mid Level

Product Manager

• Continuous improvement of existing products, delivering at pace
• End-to-end discovery, definition and delivery of new products
• Own the prioritisation and roadmap for your products and communicate the rationale behind your decisions
• Subject Matter Expert for 3DS and PSD2 / PSD3 / PSR - keeping up to date with regulations and standards, advising and supporting colleagues
• Conduct research and gather data to inform tactical and strategic decisions
• Work with engineers, designers, data scientists, sales and marketing to build great products
• Set goals and KPIs for your products, ensuring that performance is carefully measured and monitored

Support Engineer

• Conduct the initial analysis and investigation of incoming client queries (via Slack, emails, video calls)
• Work very closely with a wide range of Ravelin teams, fielding issues out to the correct team where appropriate and feeding back responses to clients.
• Help coordinate regular client calls, and on-site visits where required
• Identify client KPIs, and report back to clients on performance
• Provide product training to clients
• Act as a client advocate by sharing crucial feedback with the Product team and ensuring clients understand the value of new updates.
• Utilise project management and ticketing tools to keep track of internal project work, client issues and requests to provide progress updates.
• Keep client and support documentation up to date
• Identify opportunities for improving support (e.g. help pages, API docs)
• Analyse support data to identify trends, proactively flag potential client issues, and contribute to our team's knowledge base.

Product Support Analyst

Frontend Engineer

• Design and implement intuitive, scalable, and responsive user interfaces for our fraud detection products
• Work closely with engineers, designers, and product managers to translate business requirements into high-quality, functional applications
• Write efficient, maintainable code that performs well under heavy load
• Participate in code reviews, testing, and the continuous improvement of our internal development standards and best practices
• Continuously learn, grow, and adopt new technologies to keep our applications at the cutting edge

Front End Engineer

Sales Development Rep

• Conduct high level conversations with senior executives in customer & prospect accounts
• Contact 30+ prospects daily via email, Linkedin and other various forms of outreach.
• Qualify pre-opportunities by identifying Budget, Authority, Need, and Timeframe.
• Generate pipeline through marketing programs and coordinate meetings with Account Execs
• Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling)

Ravelin Technology

Infrastructure Engineer, Mid Level

Product Manager

Product Support Analyst

Front End Engineer

Sales Development Representative, DACH

Sales Development Representative – DACH