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Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Provide support on the SAP S/4 HANA system.
- Monitor SAP system performance and proactively identify potential issues before they impact users.
- Perform initial analysis of interface errors and coordinate with integration teams when needed.
- Execute basic configuration changes.
- Collaborate with business, architectural and technical teams to define and test enhancements and fixes.
- Ensure proper routing and follow-up of tickets requiring escalation to external vendors or internal expert teams.
- Ensure continuous service delivery aligned with agreed service levels.
- Track and document known issues, workarounds, and solutions for internal knowledge base use.
- Maintain and update documentation to ensure a stable environment.
- Inform, train and guide key-users to ensure that systems are used in the best possible manner and as efficiently as possible.
- Develop and update FAQ and knowledge base documentation.
- Stay well informed about new developments.
- Utilize ServiceNow as the ITSM platform.
Requirements
What you’ll need- Has experience with SAP and preferably also with interfaces from SAP to other systems.
- Is well organized and able to analyse a problem in a short timeframe.
- Possesses strong troubleshooting skills with the ability to distinguish between functional and technical issues.
- Is motivated to help people facing IT challenges.
- Communicates clearly with business users, SAP consultants and technical IT specialists.
- Shows an eagerness to dive into SAP modules (e.g., SD, MM, FI, PP, EH&S , ...) and gradually build additional functional knowledge.
- Feels comfortable working with remote teams and collaborating across different time zones.
- Understands the impact of IT on business.
- Loves to work in a team.
- Is fluent in English, fluency in the local language is a strong advantage.
- Holds an HBO Bachelor or WO Bachelor/Master.
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
SAP System Performance MonitoringBasic Configuration ChangesInterface Error AnalysisDocumentation MaintenanceKnowledge Base Development
Soft Skills
Organizational SkillsClear CommunicationTeam CollaborationProblem AnalysisMotivated to Help
Certifications
HBO BachelorWO Bachelor/Master