Manager

• **What You'll Do:**
• - **Support Our Top Clients:** Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
• - **Keep an Eye on Things:** Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
• - **Stay in Touch:** Send regular updates to clients and check in to make sure they’re happy with how things are going.
• - **Track Performance:** Use tools like Tableau and SQL to monitor service metrics and prepare reports.
• - **Be Their Voice:** Join client meetings, listen to their needs, and make sure their voice is heard internally.
• - **Work as a Team:** Collaborate with ops, support, and tech teams to make service even better.

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