Raspberry Pi Foundation

Senior Customer Success Manager

Raspberry Pi Foundation

full-time

Posted on:

Location Type: Remote

Location: Minnesota • New York • United States

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Salary

💰 $110,000 - $115,500 per year

Job Level

Senior

About the role

  • Develop and implement a national customer success strategy that supports successful adoption and sustained use of Raspberry Pi Foundation programs across the US and Canada.
  • Establish scalable onboarding, implementation, and support models for school districts, schools, and PD delivery partners, ensuring a consistent and high-quality experience.
  • Own the end-to-end customer and partner journey, from initial engagement through professional development and long-term implementation.
  • Ensure the Foundation has fit-for-purpose systems, tools, and workflows (e.g. CRM, playbooks, tracking mechanisms) to support customer success at scale, and lead improvements where gaps exist.
  • Manage the vendor assessment and data privacy agreement (DPA) process for US school districts and delivery partners, providing strategic oversight and coordination with specialist legal and data privacy contractors.
  • Manage, coach, and develop a high-performing team of Customer Success Managers, fostering clarity, accountability, and an inclusive team culture.
  • Enable Customer Success Managers and partners with clear guidance, tools, and success frameworks that move districts from interest to confident adoption.
  • Use data and feedback to guide decision-making, analyzing engagement, usage, and educator insights to improve implementation and inform curriculum and product enhancements.
  • Collaborate cross functionally with Learning, Product, Marketing, and Events teams to ensure cohesive messaging, aligned support systems, and impactful resources.
  • Represent the Foundation externally, strengthening relationships with district leaders, partners, and the wider education community.

Requirements

  • 5+ years in customer success, educator support, education partnerships, or edtech implementation, ideally with experience in K-12 schools.
  • Proven experience leading teams or senior individual contributors in complex, multi-stakeholder environments.
  • Deep understanding of the US education ecosystem, with experience working directly with schools or districts. Experience of teaching would be an advantage.
  • Track record of driving program adoption or implementation at scale across multiple schools, districts, or regions.
  • Experience designing or improving systems, workflows, or tools that support customer or partner journeys.
  • A clear, confident communicator and natural relationship-builder, comfortable engaging with teachers, school leaders, and delivery partners.
  • Highly organized and proactive, able to manage complex operational or compliance-related processes (e.g. vendor assessments, district approvals).
  • Experience managing budgets, resources, and project timelines, ensuring efficient delivery aligned with organizational goals.
  • A strong alignment with the Foundation’s mission and values, particularly around educational equity and access.
Benefits
  • Paid time off. In addition to public holidays, full-time employees in the US receive 15 days of paid time off, plus 3 additional days of paid time off for the company-wide closure at the end of each year.
  • Retirement Savings Plan (401)(k). We match 100% of employee contributions up to the first 5%.
  • Private Healthcare. We provide private healthcare (including dental and vision) for you and for your dependents through United Healthcare and Guardian.
  • Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life.
  • Support for parents and carers. We provide generous family leave and flexibility for parents and carers.
  • Group term life insurance & disability insurance. We provide insurance and income protection schemes to provide peace of mind for you and your family.
  • Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer success strategyonboardingimplementationdata analysisvendor assessmentdata privacy agreementprogram adoptionsystem designworkflow improvementbudget management
Soft skills
leadershipcommunicationrelationship-buildingorganizational skillsproactivityteam developmentclarityaccountabilitycollaborationinclusivity