Rasmussen University

Collections Officer

Rasmussen University

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Responsible for utilizing financial knowledge to educate students on their account status and collect outstanding payments
  • Follows established collections processes for current and former students
  • Performs telephone, mail and email contact attempts to collect outstanding balances
  • Tracks and achieves weekly and quarterly metrics for collections
  • Works with students to establish payment plan arrangements
  • Educates students regarding their account balances, payment amounts, and financial aid status
  • Collaborates with Collection Agencies as needed

Requirements

  • High School Diploma required
  • 2-4 years of collections or business/accounting related work experience required
  • Knowledge of Fair Debt Collection Practices Act (FDCPA) is desired
  • Clear and professional verbal, written, and interpersonal communication skills
  • Excellent organization and time management skills
  • Strong analytical and problem-solving capabilities
  • Proficient in Microsoft Office Suite and the ability to utilize multiple systems
  • Ability to work independently and as a part of a team
Benefits
  • Equal opportunity employer
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collectionsfinancial knowledgepayment plan arrangementsanalytical skillsproblem-solving
Soft Skills
verbal communicationwritten communicationinterpersonal communicationorganizationtime management
Certifications
High School Diploma