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Rasa

Senior Customer Success Engineer

Rasa

. Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.

Posted 5/11/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $120,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies
CloudKubernetesPython

About the role

Key responsibilities & impact
  • Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
  • Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
  • Support customers through reactive issue resolution, escalating to other teams when necessary.
  • Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
  • Participate in Rasa internal training and education sessions.

Requirements

What you’ll need
  • Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies
  • Experience serving as part of a key customer leadership team, working with technical and business decision-makers
  • Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
  • Nice to have experience managing on-prem licensed software solutions
  • Ability to act as an industry-encouraging leader in both customer meetings and public settings
  • Fluent in English, but any other languages are a plus.

Benefits

Comp & perks
  • Flexible hours and a dedicated remote budget
  • A stipend for professional development & 6 paid education days to help you grow within your role
  • Unlimited PTO + paid sick leave + paid public holidays
  • A Macbook, and other tech to help you to do your job
  • We have regular remote team events, as well as an annual company-wide offsite
  • Health benefits (via SequoiaOne)
  • 401(k) contribution with up to 4% match
  • Equity options

ATS Keywords

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Hard Skills & Tools
Rasaconversational AINLPLLMPythonFull StackKubernetesDevOpson-prem licensed software
Soft Skills
technical guidancestrategic adviceissue resolutioncustomer insights communicationleadershipcollaborationcustomer satisfactioneducationpublic speaking